Papers by Evelyn H. Zi
I Don’t Need Solution. I Need Emotional Support : Empathetic LLMs based on Emotional Validation (2026.findings-acl)
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| Challenge: | Existing large language models (LLMs) struggle to generate emotional support response, despite observing and reflecting on the help-seeker’s situation . Empathy drives the formation of constructive interpersonal and supportive relationships, including counseling for mental health care . |
| Approach: | They propose to use a two-stage training process to enhance empathetic response generation through empathy acquisition and emotional validation alignment. |
| Outcome: | The proposed method significantly improves empathetic response generation, achieving superior performance in both automatic and human evaluations. |